How long does shipping take?

Orders are processed Monday to Friday within 24 hours and shipped the next day after processing. Delivery time typically ranges between 3–14 business days, depending on location and shipping method. These are estimated delivery times and not guaranteed.

Do you provide tracking for orders?

Yes. Once your order is fulfilled, a tracking link is sent to your email. Tracking updates usually appear within 24–48 hours after you receive the tracking number.

Which countries do you ship to?

Orders are shipped to the United States, Canada, Australia, and the United Kingdom. Shipping time may vary depending on customs, holidays, and destination delays.

Why is my order delayed?

Delivery delays may occur due to customs clearance, weather conditions, holidays, or courier backlogs. Incorrect or missing delivery information may also cause delays.

What information do you collect when I place an order?

The store may collect details such as your name, address, phone number, email, billing and shipping information, and payment confirmation to process orders and provide services.

Refund policy

NLWSTORE.COM – Return & Refund Policy

Thank you for shopping at NLWSTORE.COM. We take great pride in the quality of our fitness gear, apparel, and supplements. If you are not entirely satisfied with your purchase, we are here to help.

Please read our policy carefully to understand your options and the conditions for returns.

1. Return Window

You have 14 days from the date of delivery to request a return for eligible items.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.

2. Product-Specific Return Conditions

To maintain the highest standards of hygiene and safety, certain products have strict return conditions:

Apparel & Clothing: All apparel must be returned unwashed, unworn, and with all original tags and protective seals fully intact. Any apparel returned without its original seal or tags will not be accepted.
Fitness Equipment & Accessories: Must be returned in its original box, unused, and with all included parts, manuals, and accessories.
Supplements & Nutrition: For health and safety reasons, all supplements must be completely unopened, with the factory safety seal fully intact.

3. Non-Returnable Items (Strict Exceptions)

The following items cannot be returned or refunded under any circumstances:

Underwear / Intimate Apparel: Due to strict health and hygiene regulations, all underwear and intimate garments are final sale.
Bottles & Shakers: All water bottles, shakers, and hydration gear cannot be returned once delivered.
Opened Supplements: Any nutritional product where the outer or inner safety seal has been broken or tampered with.

4. How to Initiate a Return

We offer a quick and easy self-service return process! To start your return, please follow these steps:

Click Here to Start Your Return to access our secure customer returns portal.
Enter your email address and the 6-digit verification code sent to your inbox.
Select the order and the specific items you wish to return, choose a reason, and submit your request.

If you experience any issues with the portal, you can always reach our support team at nlwnextlevelwarriors@gmail.com.

5. Refunds & Processing

Once your return is received and inspected by our team, we will send you an email notifying you that we have received your item and whether your refund has been approved or rejected.
If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 10 business days (depending on your bank).